Privacy policy.
Simple Technologies Privacy & Network Access Policy (PP Rev 2.0)
Effective: January 1 2026 Enrollment Opens: October 1 2025
(Cross-References — TOS §1E · §6 · §8 · §10 · §13 · PG §7 · §16 · WP §2 · §4 · §9)
§1 — Purpose & Scope
This policy explains how Simple Technologies (“ST”) collects, accesses, retains, and protects customer information, including data obtained through networked equipment and remote services.
It applies to all ST employees, contractors, vendors, and partners handling customer data or network access.
§2 — Data Collected
2A — Service Information: name, address, phone, email, and job records.
2B — System Information: device models, MAC addresses, IP schemes, camera IDs, and network layouts configured or serviced by ST.
2C — Communication Records: calls, texts, emails, photos, and project notes are retained for documentation and quality control.
2D — Payment Details: payment confirmations and transaction IDs (no full card storage beyond processor tokenization).
§3 — Collection & Use
3A — Information is collected only to perform, support, or document requested services.
3B — ST never sells or rents data to third parties.
3C — Information may be used to:
• install, configure, or troubleshoot devices;
• maintain warranties and service records;
• communicate with clients about scheduling or invoices;
• improve service methods and training.
§4 — Remote Access Authorization
4A — During the 30-day and 6-month complimentary inspection periods, ST may retain limited, encrypted access to devices for support, updates, and warranty validation.
4B — Access is granted only after client consent through initial setup or account transfer.
4C — Clients may revoke access at any time by written request to support@simple-technologies.com; revocation may impact diagnostics or warranty eligibility (TOS §8 & PG §7).
4D — For business clients with 51 or more devices, remote connections auto-terminate after six months unless the client enrolls in a paid monitoring plan (TOS §8C / PG §7).
§5 — Monitoring & Data Retention
5A — All remote sessions use encrypted channels and session logging.
5B — Camera feeds or network dashboards accessed by ST are for technical diagnostics only and never shared outside authorized staff.
5C — ST retains service records, network maps, and communications indefinitely unless deletion is required by law.
5D — Clients may request copies of stored records via legal@simple-technologies.com (TOS §10).
§6 — Third-Party Platforms & Vendors
6A — ST relies on trusted vendors (e.g., Ubiquiti, YoLink, Apple, Stripe, PayPal) for cloud or payment services.
6B — Each vendor operates under its own privacy and security policy. ST cannot control vendor uptime or data handling (TOS §11).
6C — ST selects partners based on compliance with industry security standards and Texas data-protection law.
§7 — Data Protection & Security
7A — All digital records are stored in encrypted databases with role-based access.
7B — Paper records are kept in locked storage accessible only to management.
7C — Technicians must authenticate through two-factor systems for client network connections.
7D — Devices and logs are audited quarterly for unauthorized access attempts.
§8 — Disclosure & Non-Disclosure
8A — Client data is confidential under Texas Business & Commerce Code and federal privacy law.
8B — Employees, vendors, and partners must sign confidentiality agreements.
8C — Unauthorized disclosure or use of client data is grounds for termination and legal action (TOS §9 & §15).
§9 — Client Rights
9A — Clients may review, correct, or request copies of their data by contacting legal@simple-technologies.com.
9B — ST responds within 10 business days and may verify identity before releasing records.
9C — If errors are found, ST will promptly correct or annotate records.
§10 — Liability & Limitations
10A — ST is not liable for loss arising from third-party breaches or service outages.
10B — ST’s total liability for privacy or data incidents is capped per TOS §12.
§11 — Complaints & Investigations
11A — Clients who believe ST has misused data may submit a written complaint to legal@simple-technologies.com or call the main office and select Option 4.
11B — Complaints against technicians are investigated by management; those against management trigger a third-party review (TOS §14).
11C — Findings and remedies are documented and shared with the client.
§12 — Retention & Deletion Policy
12A — Service records are retained indefinitely for warranty and liability purposes.
12B — Deleted data requests must be made in writing; ST will comply if no legal retention is required.
12C — Deleted records are destroyed using secure methods (digital wipe or shred).
§13 — Legal Jurisdiction
This policy is interpreted under the laws of the State of Texas; venue resides in Bastrop County.
§14 — Acknowledgment
By initialing the Privacy Policy section and signing the Service Guide master page, the Client acknowledges that they have read, understood, and agree to this Privacy Policy.
Simple Technologies Privacy & Network Access Policy
(PP Rev 2.0)
Effective: January 1 2026 Enrollment Opens: October 1 2025
(Cross-References — TOS §1E · §6 · §8 · §10 · §13 · PG §7 · §16 · WP §2 · §4 · §9)
§1 — Purpose & Scope
This policy explains how Simple Technologies (“ST”) collects, accesses, retains, and protects customer
information, including data obtained through networked equipment and remote services.
It applies to all ST employees, contractors, vendors, and partners handling customer data or network
access.
§2 — Data Collected
2A — Service Information: name, address, phone, email, and job records.
2B — System Information: device models, MAC addresses, IP schemes, camera IDs, and network
layouts configured or serviced by ST.
2C — Communication Records: calls, texts, emails, photos, and project notes are retained for
documentation and quality control.
2D — Payment Details: payment confirmations and transaction IDs (no full card storage beyond
processor tokenization).
§3 — Collection & Use
3A — Information is collected only to perform, support, or document requested services.
3B — ST never sells or rents data to third parties.
3C — Information may be used to:
• install, configure, or troubleshoot devices;
• maintain warranties and service records;
• communicate with clients about scheduling or invoices;
• improve service methods and training.
§4 — Remote Access Authorization
4A — During the 30-day and 6-month complimentary inspection periods, ST may retain limited, encrypted
access to devices for support, updates, and warranty validation.
4B — Access is granted only after client consent through initial setup or account transfer.
4C — Clients may revoke access at any time by written request to support@simple-technologies.com;
revocation may impact diagnostics or warranty eligibility (TOS §8 & PG §7).
4D — For business clients with 51 or more devices, remote connections auto-terminate after six months
unless the client enrolls in a paid monitoring plan (TOS §8C / PG §7).
§5 — Monitoring & Data Retention
5A — All remote sessions use encrypted channels and session logging.
5B — Camera feeds or network dashboards accessed by ST are for technical diagnostics only and never
shared outside authorized staff.
5C — ST retains service records, network maps, and communications indefinitely unless deletion is
required by law.
5D — Clients may request copies of stored records via legal@simple-technologies.com (TOS §10).
§6 — Third-Party Platforms & Vendors
6A — ST relies on trusted vendors (e.g., Ubiquiti, YoLink, Apple, Stripe, PayPal) for cloud or payment
services.
6B — Each vendor operates under its own privacy and security policy. ST cannot control vendor uptime
or data handling (TOS §11).
6C — ST selects partners based on compliance with industry security standards and Texas
data-protection law.
§7 — Data Protection & Security
7A — All digital records are stored in encrypted databases with role-based access.
7B — Paper records are kept in locked storage accessible only to management.
7C — Technicians must authenticate through two-factor systems for client network connections.
7D — Devices and logs are audited quarterly for unauthorized access attempts.
§8 — Disclosure & Non-Disclosure
8A — Client data is confidential under Texas Business & Commerce Code and federal privacy law.
8B — Employees, vendors, and partners must sign confidentiality agreements.
8C — Unauthorized disclosure or use of client data is grounds for termination and legal action (TOS §9 &
§15).
§9 — Client Rights
TOS
11
9A — Clients may review, correct, or request copies of their data by contacting
legal@simple-technologies.com.
9B — ST responds within 10 business days and may verify identity before releasing records.
9C — If errors are found, ST will promptly correct or annotate records.
§10 — Liability & Limitations
10A — ST is not liable for loss arising from third-party breaches or service outages.
10B — ST’s total liability for privacy or data incidents is capped per TOS §12.
§11 — Complaints & Investigations
11A — Clients who believe ST has misused data may submit a written complaint to
legal@simple-technologies.com or call the main office and select Option 4.
11B — Complaints against technicians are investigated by management; those against management
trigger a third-party review (TOS §14).
11C — Findings and remedies are documented and shared with the client.
§12 — Retention & Deletion Policy
12A — Service records are retained indefinitely for warranty and liability purposes.
12B — Deleted data requests must be made in writing; ST will comply if no legal retention is required.
12C — Deleted records are destroyed using secure methods (digital wipe or shred).
§13 — Legal Jurisdiction
This policy is interpreted under the laws of the State of Texas; venue resides in Bastrop County.
§14 — Acknowledgment
By initialing the Privacy Policy section and signing the Service Guide master page, the Client acknowledges that they have read, understood, and agree to this Privacy & Network Access Policy.