Simple Technologies — Refund & Exchange Policy (RP Rev 2.1)

§ 1 — Purpose and Scope

1A This Policy defines how Simple Technologies ("ST") handles refunds, credits, and exchanges for products and services.

1B It applies to all Residential, Senior, Church, and Business clients under the 2026 Service Guide.

1C Initialing this Policy and signing the Service Guide master page confirm that the Client has read, understood, and accepted this Policy in full.

§ 2 — Refund Eligibility

2A Refunds are only issued when a service or installation has not yet started or when ST confirms an internal error or defective workmanship.

2B Labor, consultations, diagnostics, and completed work are non‑refundable.

2C Hardware refunds apply only to unopened items returned within 30 days of delivery and are subject to a 25% restocking fee or actual costs incurred, whichever is greater.

2D Once hardware has been installed or activated, it is non‑refundable unless deemed defective by ST or the manufacturer.

2E Shipping, tariffs, and payment‑processing fees are non‑refundable.

§ 3 — Service Deposits and Pre‑Payments

3A Deposits secure scheduling and materials. If a client cancels after hardware is ordered or work has begun, ST may retain up to 25% of the invoice or the actual costs incurred, whichever is greater.

3B Unused labor on a pre‑paid estimate is refunded to the client minus a 10% processing fee, capped at two hours total.

3C Refunds for labor paid by credit card are issued to the original method of payment and are subject to processing delays outside ST's control.

§ 4 — Hardware Exchanges

4A Exchanges are permitted only for items purchased directly from ST and returned in their original packaging within 30 days of delivery.

4B All exchanges require a Return Merchandise Authorization (RMA) issued by ST.

4C If the manufacturer denies a claim, any associated labor or shipping is billable at the client's standard hourly rate.

§ 5 — Refund Process

5A Clients may submit a Refund Request (RR‑2) form via billing@simple‑technologies.com, through the ST website, or by calling the office to request the form.

5B ST acknowledges receipt within 10 business days and issues a final decision within 30 days.

5C Approved refunds are credited to the original payment method or applied as a service credit at the client's written request.

5D Refunds over $500 require management approval and may be issued by check within 10 business days of approval.

§ 6 — Non‑Refundable Items and Conditions

6A Non‑refundable items include: custom fabrication, software licenses, special‑order equipment, and any item discounted under a bundle or promotion.

6B Refunds or exchanges are void if equipment has been tampered with, misused, or damaged after delivery.

6C Clients terminated under TOS § 10 (Termination) forfeit all refund and exchange rights.

§ 7 — Dispute Resolution and Jurisdiction

7A All refund and exchange disputes follow the process outlined in TOS § 14 (Investigations and Termination).

7B This Policy is governed by the laws of Texas under venue in Bastrop County.

7C Initialing this Policy and signing the Service Guide master page confirm that the Client has read, understood, and accepted this Policy in full.