Simple Technologies – Terms of Service (TOS Rev 1.3)
Effective Date: January 1 2026
Enrollment Opens: October 1 2025​
References: PG § 1–16 · PP § 2 · WP § 2 · RP § 2 · CI Sheet

§1 — Scope and Acceptance
1A. These Terms of Service govern all work performed by Simple Technologies (“ST”) for any residential,
commercial, or institutional client (“Client”).
1B. By signing the Service Guide master page, the Client acknowledges that they have read, understood,
and agree to all documents referenced above.
1C. The effective version of these terms is the one in force at the time of service; yearly revisions are
published every October 1 and take effect January 1 of the following year.
1D. Clients may begin signing the updated Service Agreement after October 1. After January 1, a signed
agreement for the current year is required before any new service, scheduling, or warranty work may
continue.
1E. For Clients signing after October 1, all policies, compliance terms, and legal provisions in this
document take effect immediately upon signature unless a specific clause states that its enforcement
begins on January 1 of the following year.

§2 — Scheduling & Arrival Windows
2A. Beginning January 1, 2026, ST schedules arrival windows rather than fixed times.​
• Common windows: 8-9 AM | 10-11 AM | 1-2 PM.​
• Technicians will arrive within the confirmed one-hour window.​
2B. Clients must ensure an adult (18 +) with a valid government ID is present during the arrival window to
provide access and authorization.​
2C. Billing begins once the technician departs en route to the property. If the Client is absent at arrival, a
one-hour labor charge plus any OSA trip charge applies (PG §2 & §6).

§3 — Consultations & Estimates
3A. All on-site consultations are billed per PG §1.​
3B. Estimates remain valid for 30 days from creation. Expired estimates require a new consultation.​
3C. Once accepted, the estimate becomes the governing agreement for scope, rates, and expected
schedule.​
3D. ST quotes at least 50 % more labor hours than anticipated; unused labor is refunded less a 10 %
fee, capped at two hours (PG §13).

§4 — Billing, Payments & Late Fees
4A. Invoices are due upon receipt.​
4B. Late fees: 10 % after 2 days, 20 % after 10 days.​
4C. Accounts more than 6 months overdue trigger termination (§13C).​
4D. Invoices > $1,000 require ACH or bank transfer. Credit-card payments above that amount must be
manually approved and include the fee structure in PG §12.​
4E. Consultation fees must be paid before any service begins.

§5 — Client Responsibilities
5A. Provide safe, legal, and unobstructed work conditions compliant with local and federal regulations.​
5B. Maintain adequate power, network, and internet connectivity for installation or testing.​
5C. Back up all personal or business data before submitting devices for service; ST is not responsible for
data loss unless a separate paid backup service is purchased.​
5D. Ensure pets, minors, and valuables are secure and out of work zones.​
5E. Grant technicians and subcontractors reasonable access to the premises during scheduled windows.

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§6 — Cancellation Policy
6A. Cancellation ≥ 48 hours before appointment = no charge.​
6B. Cancellation < 48 hours = 1 hour of labor.​
6C. If ST cancels within 48 hours for non-emergency reasons, Client receives a credit for 1 hour of labor.​
6D. Emergency circumstances (e.g., severe weather, illness, family emergency) void penalties for either
party.

§7 — Changes, Research & Additional Work
7A. Change orders must be approved in writing before work continues.​
7B. Hourly labor or material rates follow the current PG.​
7C. Special projects requiring extended planning may incur a Research Fee of $25 per hour (capped at
$250), authorized in advance (PG §8).​
7D. Unused labor refunds and 10 % processing cap follow PG §13.

§8 — Remote Access & Monitoring
8A. ST provides complimentary remote access and monitoring for the first 30 days and 6 months
post-installation (PG §7).​
8B. Access enables diagnostics and warranty validation under PP §3 & §4.​
8C. Clients revoking access during this period may incur diagnostic fees (see PG §5).​
8D. After 6 months, clients with 51 or more devices may continue service per-device per PG §7.

§9 — Intellectual Property & Confidentiality
9A. All software configurations, documentation, and custom code produced by ST remain the property of
the Client unless explicitly licensed otherwise.​
9B. ST retains copies of network topologies, camera layouts, and login records for support and warranty
purposes.​
9C. All data is encrypted at rest and in transit per PP §10.​
9D. ST, its employees, and vendors are forbidden to disclose client information, locations, or security
details without written authorization.

§10 — Data Storage & Access Requests
10A. ST retains text messages, call logs, emails, and project records indefinitely unless deletion is
required by law.​
10B. Clients may request copies of all records via email to legal@simple-technologies.com.​
10C. Requests must be verified through the account’s authorized contact(s).​
10D. ST may redact employee personal information from records to protect privacy.

§11 — Third-Party Services & Dependencies
11A. ST is not liable for failures of third-party systems such as cloud providers, internet services, power
utilities, or vendor APIs.​
11B. Manufacturer warranties apply separately and are subject to their own terms.

§12 — Liability Cap
12A. ST’s maximum aggregate liability for any incident shall not exceed the total amount paid by the
Client for the specific service giving rise to the claim.​
12B. This cap includes direct, indirect, incidental, or consequential losses including data loss or business
interruption.​
12C. Nothing herein waives rights guaranteed by Texas state law.

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§13 — Termination of Service
13A. Client Termination: Clients may terminate service at any time by written notice. Refunds handled
under RP.​
13B. Graceful Termination: When both parties mutually agree to end service, balances are settled and
documentation closed. (Form GT-1)​
13C. Forceful Termination by ST: May occur for non-payment (> 6 months), fraud, abuse, discrimination,
or reputation damage. Pending hardware is non-refundable once delivered.​
13D. Terminations for cause are final and irrevocable. ST may pursue civil or criminal action as
necessary.

§14 — Investigations & Client Claims
14A. Clients alleging negligence or misconduct must submit a written report to
legal@simple-technologies.com or by calling the main office and selecting Option 4.​
14B. Claims against technicians are investigated by management; claims against management trigger a
third-party review.​
14C. ST will document findings and communicate resolutions to the Client.​
14D. If findings confirm a service failure, credits or refunds may apply under RP and PG §13

§15 — Legal Jurisdiction
This agreement is governed by the laws of the State of Texas. Venue and jurisdiction shall lie in Bastrop
County Courts.

§16 — Acknowledgment of Acceptance
By initialing the TOS section and signing the Service Guide master acknowledgment page, the Client
confirms acceptance of all terms herein.

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